Privacy Policy
Last updated: June 12, 2026
OOOLights respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, email, WhatsApp, inquiry forms, and business communications.
1. Information We Collect
When you contact OOOLights, request a quote, ask for samples, or discuss a B2B lighting project, we may collect the following information:
- Name, company name, job title, and business contact details
- Email address, phone number, WhatsApp number, and country or region
- Product interests, target quantity, delivery market, target date, and project requirements
- Reference images, product lists, drawings, packaging requests, certification requests, and other files you voluntarily provide
- Order, sample, quotation, invoice, shipping, and after-sales communication records
- Basic website usage data such as pages visited, browser type, device type, referral source, and general analytics information
2. How We Use Information
We use collected information to:
- Respond to product inquiries and quotation requests
- Match suitable decorative lighting models, samples, and customization options
- Prepare specifications, pricing, lead times, and shipping plans
- Coordinate samples, production, quality control, packaging, and delivery
- Provide after-sales support, replacement, refund, or compensation when applicable
- Improve website content, product information, and buyer communication
- Comply with legal, accounting, customs, export, and business record requirements
3. Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to understand visitor behavior, improve page performance, measure advertising results, and maintain website security. You can adjust cookie settings in your browser. Some website features may not work properly if cookies are disabled.
4. Sharing of Information
We do not sell your personal information. We may share necessary business information with trusted service providers only when needed to support quotation, production, shipping, payment, quality inspection, website hosting, analytics, or customer support.
Examples include logistics providers, customs brokers, payment or banking partners, website service providers, and professional advisors. These parties are expected to use the information only for the requested business purpose.
5. International Business Communications
OOOLights works with international wholesale and project buyers. Information you submit may be processed by our team or service providers in different countries or regions, including China, the United Kingdom, the United States, and other locations relevant to your order, shipment, or inquiry.
6. Data Retention
We retain business inquiry, quotation, order, sample, shipping, and after-sales records for as long as reasonably necessary to manage customer relationships, support repeat orders, resolve disputes, comply with tax or export requirements, and improve our services.
7. Your Choices
You may contact us to request access, correction, or deletion of your personal information, subject to business record, legal, accounting, and order fulfillment requirements. You may also ask us to stop sending non-essential marketing communication.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect information from unauthorized access, misuse, loss, or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.
9. Children’s Privacy
Our website and services are intended for business customers and professional buyers. We do not knowingly collect personal information from children.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
- Email: sales@ooolightspro.com
- WhatsApp: https://wa.me/8613660854750